Shipping, returns and withdrawal
Version: 15 October 2026 · This English translation is provided for convenience only. Only the German version is legally binding.
Withdraw online: Cancel contract – you can also find the button in the footer of every page.
1. Shipping
We deliver with DHL to Germany and to the countries offered during the ordering process. Shipping costs €5.49 per order; from an order value of €50 we deliver free of charge. The shipping costs are shown in the cart and during the ordering process before you complete your order. Unless otherwise stated for the item, delivery time within Germany is usually 2 to 5 working days, to other countries 3 to 8 working days from conclusion of the contract. You will receive a shipping confirmation by email.
2. Transport damage
Please report obvious transport damage to the carrier immediately if possible and inform us. Your statutory rights remain unaffected; the report helps us to assert claims against the transport company.
3. Defects
The statutory warranty law applies. If an item is defective, for example damaged, leaking or wrongly delivered, write to us via our contact form. We will provide a replacement or refund; we bear the costs of returning defective goods.
4. Notes on returns in case of withdrawal
Please declare the withdrawal before returning the goods, for example via the withdrawal function, and send the goods with sufficient postage and well padded to the address below. If possible, please use the original packaging. Using the original packaging is not a condition for withdrawal.
Important: Our scents are delivered in sealed packaging. Please only remove the seal if you want to keep the scent. Once the seal has been removed, withdrawal is excluded for reasons of health protection and hygiene (§ 312g(2) no. 3 German Civil Code). Packaging and seal can be inspected without opening.
A perfume can usually be assessed without opening the bottle: you may open the packaging and look at the bottle. If the scent is used up or opened by spraying, a loss of value may occur for which you are liable according to the cancellation policy. If you would like to test a scent first, we offer samples on request.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Doms-Elements UG (haftungsbeschränkt), Wolfsbankring 27, 45355 Essen, Germany, email: kontakt@doms-elements.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form, but this is not mandatory.
You can also exercise your right of withdrawal online at https://www.maison-the-bravest.com/vertrag-widerrufen. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) with information on the content of the withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Doms-Elements UG (haftungsbeschränkt), Wolfsbankring 27, 45355 Essen, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (§ 312g(2) no. 3 German Civil Code).
End of the cancellation policy
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To Doms-Elements UG (haftungsbeschränkt), Wolfsbankring 27, 45355 Essen, Germany, email: kontakt@doms-elements.de:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.